Question 1

Can I order by telephone?

Accepted Answer

Absolutely! You can reach us at 1.800.656.9272 Monday through Friday, 9 AM to 5 PM CST.

Question 2

When will my credit card be charged?

Accepted Answer

Your credit card will be charged in full at the time the order is placed.

Question 3

Do I need a registered account to make a purchase?

Accepted Answer

No, but we do encourage you to become a registered user so that your address information and order history is on file for easy future ordering.

Question 4

What methods of payment do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover, American Express and Ambience Living Decors gift cards. You may combine an Ambience Living Decors gift card and a credit card to purchase a single order, but we cannot accept multiple credit payment methods. We also accept PayPal and Apple Pay.

Question 5

Will tax be charged to my order?

Accepted Answer

Taxes are calculated based on the laws and regulations of the order’s shipping address. Each city/state has different laws regarding the taxation of merchandise as well as freight and handling.

Question 6

What is your cancellation policy?

Accepted Answer

We cannot accept order cancellations on any custom-made or custom-cut items after 24 hours of order placement. For all other items that have not shipped, including gift registry items, we will accept cancellations and issue full refunds either to your credit card account or in the form of an Ambience Living Decors gift card. To cancel an ambiencedecors.com order, please contact our Internet Service Center at 1.800.656.9272 or email us at sales@ambiencedecors.com.

Question 7

How do I make changes to or cancel my order?

Accepted Answer

You can either speak with a client service professional at 1.800.656.9272 or email us sales@ambiencedecors.com. We will need your order number and details of the item(s) you would like to change or cancel.

Question 8

When can I expect a refund for a canceled item?

Accepted Answer

It can take up to 5 to 10 business days for your cancellation and refund to be processed. A credit will be issued to the original credit card account or if your original form of payment was an Ambience Living Decors gift card, a new gift card will be issued. Refunds generally appear on your credit card statement within one to two billing cycles.

Question 9

Are the delivery dates on your product pages guaranteed?

Accepted Answer

Although we strive to provide the most accurate time frames for when you can expect to receive your order, sometimes delays do occur; however, if your order's production should fall seriously behind schedule, you will be notified with an email update.

Question 10

Will you share my email, home, or business address with other companies?

Accepted Answer

We have a strict privacy policy in place.

Question 11

How can I check the status of my online order?

Accepted Answer

You can check the status of your order on our website. You can check your order by logging in as a registered user or as a guest with your order information.

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AMBIENCE LIVING DECORS HELP CENTER

4000 Eagle Point Corporate Drive Birmingham, AL 35242